GENERAL SALES CONDITIONS
The Maison Royer company is registered with the Trade and Company's Registry under the number RCS 0380526012 . Its postal address is 25 rue de beaulieu 85500 Saint Paul en Pareds and email address is [email protected]
All orders for products in the on-line store on the site www.maisonroyer.fr require the consultation and prior acceptance of these terms and conditions of sale. The click on the order confirmation implies full acceptance of these terms. This click has the value of a "digital signature".
These General Sales Conditions are intended to define the rights and obligations of the parties in connection with the online sale of goods offered by the SELLER to the consumer.
The contractual information will be confirmed via e-mail to the address indicated by the consumer in the purchase order.
PROOF OF THE TRANSACTION
The computerised record stored in the computer systems of the SELLER in reasonable security conditions will be considered as proof of the communications, orders and payments between the parties. The archiving of purchase orders and invoices is made on a reliable and durable backup media and can be produced as evidence.
All efforts have been made to ensure the accuracy of information presented on the SELLER'S SITE. The SELLER or its suppliers are, however, not responsible for the consequences, incidental, and special damages arising from electronic transmission or the accuracy of information transmitted even in cases where the SELLER was aware of the possibility of such damages. The names and product brands and manufacturers are used only for identification purposes. The photos, descriptions and prices of products are not contractual.
DURATION OF VALIDITY OF THE OFFER AND ITS PRICE
Our prices are valid for one day.
The products are delivered to the address indicated by the customer on the purchase order and only within the geographical areas which we serve.
All products leave our premises in perfect condition. The customer must immediately report any trace of damage on the parcel (holes, crushing, etc) to the carrier or postman, and if required refuse the parcel. An identical new product will then be sent free of charge.
The exchange of any product declared, a posteriori, damaged during transport, without any objections being made on receipt of the parcel cannot be supported.
Like any shipping, delays or loss of the product are possible. In such cases, we contract the carrier to start an investigation. All efforts, for as long as necessary, will be made to find the parcel again. Where appropriate the merchant will be reimbursed by the carrier and will deliver a new identical package at its own expense.
We cannot assume any responsibility in the event of longer delivery times because of the carrier, notably in the case of loss of goods, bad weather or strikes.
DELIVERY PROBLEMS DUE TO THE CARRIER
Any abnormality concerning the delivery (damage, missing product with regard to the delivery order, damaged parcel, broken products) must be indicated on the delivery note in the form of a "handwritten reserve", accompanied by the customer's signature.
In addition, the customer must confirm this abnormality by sending a registered letter with receipt of delivery to the carrier within two (2) working days following the delivery date, explaining the reserves. The customer must send a copy of this letter to the SELLER'S ADDRESS. Without this, we cannot carry out an exchange.
The customer must inform the SELLER, on the date of delivery, or no later than the next working day following delivery, of any claim of delivery error and/or product non-conformity in kind or in quality compared to the indications on the order form. All claims made after this time will be rejected. This claim to the SELLER must be made to the SELLER'S ADDRESS.
All claims not made in compliance with the above procedure and in the specified time period will not be considered, and will disengage the SELLER of all liability towards the customer.
In the event of a delivery error or exchange, all products to be exchanged or refunded must be returned to the SELLER in their entirety and in their original packaging, in perfect condition to the SELLER'S ADDRESS.
To be accepted, all returns must be indicated to and receive the prior agreement from the SELLER, who will then resend the parcel to the correct address if agreed.
Delivery charges will be paid by the SELLER, unless it is found that the product does not match the original declaration about the returned product made by the customer.
The provisions of these terms and conditions in no way affect the legal guarantee that obliges the professional seller to guarantee against all consequences of hidden defects in the sold goods. The customer is expressly informed that the SELLER is not the manufacturer of the products presented on the SELLER'S SITE and that the SELLER cannot be held responsible for defective products.
Consequently, in the event of damage or injury to a person or object caused by a product defect, the customer may seek redress only from the product manufacturer, on the basis of the information indicated on the product packaging. The warranty period is one year (1 year).
Are excluded from this warranty, all products, modified or repaired by the customer or any other entity than the providers selected by the SELLER. The warranty may be extended in accordance with the provisions set out in the store and on the site in the workshop section.
RIGHT OF WITHDRAWAL
The right of withdrawal only applies to physical persons.
In accordance with articles L.120-20, the consumer has a period of fourteen (14) calendar days to return, at his expense, the products that do not suit them. This period starts on the day of the receipt of the parcel by the customer. All returns must be indicated in advance to the SELLER'S customer service. The products must be returned to the SELLER'S ADDRESS.
Fro the customer to benefit from the right of withdrawal, the seal on sensitive products (such as DVDs, CDs, software) must not have been broken.
Only products returned in their entirety, in their complete and intact original packaging, and in perfect state of resale will be accepted. Any products that have been damaged, or whose original packaging has been damaged, will not be refunded, accepted or exchanged. This right of withdrawal can be exercised without the customer incurring any additional costs, except for return postage fees. In the case of the exercise of the right of withdrawal, the customer has the choice between the refund of the money paid or the exchange of the product. In the case of an exchange, the product will be returned at the customer's expense.
In case of exercising the right of withdrawal, the SELLER will make every effort to reimburse the customer within thirty days.
RIGHTS OF USE
The use of brands present on this site is strictly prohibited. FORCE MAJEURE Neither of the two parties will be in default of their contractual responsibilities to the extent that their execution is delayed or prevented by a case of force majeure. Will be considered a case of force majeure, all unforeseeable, inevitable or unstoppable event exterior to and outside of the control of the two parties, and which cannot be prevented by them, despite all reasonable efforts.
The party concerned with such circumstances will inform the other within ten working days from the date it faces the problem.
The two parties will contact one another within three months, unless prevented by a case of force majeure, in order to examine the impact of the event and to agree on the conditions under which the execution of the contract terms will be continued. Should the force majeure event have a duration of over one month, the general sales terms can be cancelled by the injured party.
Other than those which are normally accepted by French case law, the following are expressly considered to be cases of force majeure or fortuitous events: blockage of means of transport, earthquakes, fires, storms, floods, lightning, disruption of telecommunication networks or difficulties in telecommunications networks external to the customer.
If one or more provisions of these terms and conditions are considered invalid or declared as such by the enforcement of a law, a regulation or following the application of a court's decision, the other conditions will keep their strength and reach.
The fact for one of the parties not to take advantage of a breach by the other party of one of the obligations stipulated in the present general sales conditions is not construed as a waiver of the obligation concerned in the future.
The present conditions are subject to French law. This applies for rules of substance and rules of form. In the case of a dispute or complaint, the customer will first contact the SELLER to obtain an amicable solution.
PERSONAL DATA PROTECTION
All information that you entrust to us is used to deal with your orders. Under the terms of the law No 78-17 of 6th January 1978 relating to data processing, files and freedoms, you have the right to access, rectify or delete the data concerning you by contacting the SELLER. This right may be exercised on-line.
All orders placed through the SELLER'S SITE imply that the customer, without any restriction, accepts the SELLER's general sales conditions.
In case of sale to a legal entity, any disputes concerning the sale (price, conditions of sale, products ...) will be subject to French law at the Tribunal of Commerce of the SELLER's head office.